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Gift voucher - FAQ
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How to buy a gift voucher
How to send a gift voucher
How to redeem a gift voucher
How to pay with a gift voucher
Problems with gift vouchers
How to buy a gift voucher
Gift vouchers can be purchased just like normal items. Once you
have purchased a gift voucher and its payment has reached us
successfully, it will be activated and its
value will be displayed in your shopping cart.
You can now make use of the link "Send Gift Voucher" to send
a gift voucher of a desired amount via eMail.
How to send a gift voucher
To send a gift voucher, follow these 5 easy steps:
- Look into your shopping cart.
- Click on "Send Gift Voucher".
- Insert the following Information: Recipients' name/surname as well as eMail address,
the desired amount (it is also possible to send only a part of your total credit), a short message
and confirm with "Continue".
- On the next page you have the possibility to check the information inserted
(especially the correctness of the recipients' eMail address). Should you find a mistake, you can
change your information by clicking on "Back".
- When everything is to your satisfaction you can send off the gift voucher
by clicking on "Send".
It is that easy to send a gift voucher. And the recipient will be thrilled!
How to redeem a gift voucher
If you have received a gift voucher via eMail you can redeem it following these steps:
- Click on the link present in the eMail. If you do not have a personal account yet,
you will have the possibility to create one now.
- As soon as you place an article into the shopping cart you can enter the
voucher code if the voucher has not been redeemed automatically in step 1.
How to pay with a gift voucher
If you have received a gift voucher you can use it to pay for your order.
During the ordering procedure you have the possibility to use your voucher credit.
Should the voucher's value be smaller than the value of your order, you will
have to choose a method of payment for the difference. If the voucher's
value is greater than the value of your order, the remaining credit will be to your disposal for future orders.
Problems with gift vouchers
Contrary to expectations, if you have any problems with your guft voucher you may contact us via eMail:
info@coppojewelry.com.
Please describe the problem as accurately as possible. Important information among other things is:
Name and surname, the voucher code used as well as the system's error message.We will try to resolve the porblem as quickly as possible.
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